OUR ONLINE SHOP

We cannot sell alcoholic products to anyone under 18. By using Isle of Skye Distillers Ltd website shop, you confirm that you are at least 18 years of age and of legal drinking age in your country of residence. For this reason, we may refuse an order at our discretion. Orders may not be transferred from the customer to any other person. You, the buyer, shall be responsible for ensuring the accuracy of the details provided in your order and we will not be obliged to accept an order if all details required are not fully captured.

SPECIAL OFFERS AND VOUCHER CODES

When redeeming special offer or voucher codes, users must adhere to the below terms:

Customers may only redeem offer codes for one transaction.
Offer codes may not be used in conjunction with any other offer.

PRICES

All prices are in GBP (Great British Pounds). The prices are clearly set out on our website. All prices are expressed inclusive of any V.A.T payable, but exclusive of delivery costs. You will be advised of the delivery cost for your area at the time of the order being accepted. We may from time-to-time offer a free delivery service and that will be clearly highlighted in the Checkout Cart.

HEALTH AND SAFETY AND STANDARDS OF BEHAVIOUR

We will refuse to admit you to our retail premises (Misty Isle Shop in Portree and The Misty Bottle Shop in Breakish) if you appear to be intoxicated or under the influence of prohibited narcotic substances. Smoking anywhere on site at our shops is strictly forbidden.

DELIVERY & RETURNS

When purchasing from the Isle of Skye online shop or in our Misty Isle Shop in Portree and The Misty Bottle Shop in Breakish, you agree to the following terms and conditions:

ORDERING

You must be over the legal drinking age to purchase our products. You will receive an order confirmation email and order number when your order has been placed through our online shop. Orders placed through our online shop will be processed within 3-5 working days.

DELIVERY

Please note that we currently only deliver to addresses within the U.K and The Channel Islands. Our customers’ satisfaction is of the utmost importance to us, and we take exceptional care in the manufacturing, packaging and delivery of our products. Delivery of our products will be made to the address provided by you at the time of placing your order.

Customers should promptly inspect goods delivered, or sold to them, to satisfy themselves that any goods delivered to them are as expected.
Please note that you may be asked to show proof of age upon delivery of your order.

RETURNS

If your purchase(s) from our online store is (are) damaged or faulty upon receipt, you can either request a full refund or exchange for (a) replacement product(s) of the same value.

To request a full refund or exchange, please notify us by email within 48 hours of receiving your order. Please state whether you would like a full refund or exchange and quote your order confirmation number, the product name, a photo of the damage, your full name, email address, phone number and delivery address.

Only unopened products that are in the original packaging will be eligible for refund or exchange.

Approved refunds will be credited to the payment card/PayPal account used during the original transaction within 30 days and will exclude shipping costs. We recommend that items are returned to us via a recorded delivery service to ensure that they are protected and insured during transit. If you fail to meet these terms and conditions, the product(s) will be returned to you and you will not receive a refund nor be eligible for an exchange.

Stock Availability

All of Isle of Skye Distillers Ltd products and services are subject to availability. If we are unable to fulfil your order we will contact you within 3 working days of receiving your order.

Disclaimer

All products are stress tested in house. Products are sensitive to elements of extreme heat where glass and corks may fail.  Products should be stored at room temperature and out of direct sunlight.  All coloured products use natural ingredients and may fade or change overtime.  Isle Shop, Portree